Multi‑Tenant · Delivery · On‑Demand

Errand Mates — Delivery Service App

A scalable, multi‑tenant delivery platform for food, groceries, packages, and on‑demand errands — with real‑time tracking, secure payments, and AI‑driven fraud protection.

Errand Mates is built in Flutter for mobile and Flutter Web for the admin dashboard. Each tenant business gets its own branding, coverage areas, pricing, and analytics — all on one shared, secure backend. Use it as the backbone for your local delivery brand, franchise, or regional logistics network.

Ideal buyers

Delivery startups, logistics operators, agencies, and franchise owners.

Highlights

Customer app, Driver app, Admin web dashboard, AI fraud detection, subscriptions.

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Overview

What Errand Mates does

Errand Mates is an end‑to‑end delivery service platform. Customers can order food, groceries, and custom errands. Drivers accept jobs, navigate with optimized routes, and manage payouts. Admins oversee all operations from a web dashboard — including tenants, pricing, fraud, and performance.

The business problem it solves

Building a delivery platform from scratch is expensive and time‑consuming. Errand Mates gives you a production‑ready engine you can rebrand per client or region, with built‑in subscription billing, multi‑tenant isolation, and all the operational tooling you need to launch quickly.

Key features & roles

Customer app, Driver app, and Admin dashboard — all powered by one backend.

🛍 Customer app

Multi‑tenant theming and branding per business.
Email, Google, Apple, and OTP login.
ID upload & selfie matching (optional verification).
Create orders for food, groceries, pickup & dropoff, and errands.
Real‑time driver tracking via Google Maps.
Secure Stripe/PayPal/Apple Pay/Google Pay payments.
Ratings, reviews, and in‑app chat.

🚗 Driver app

Driver onboarding with profile verification and approval.
Accept / reject jobs with SLAs and auto‑assign fallback.
Route optimization & navigation.
Earnings dashboard and payout tracking.
Live chat with customers and admins.
Ratings summary and quality score overview.

🖥 Admin dashboard

Manage tenants, customers, drivers, menus, and zones.
Dynamic fees, surge pricing, and promotions.
Real‑time order and fleet monitoring.
AI‑based fraud detection and alerts.
Multi‑role admin (super admin, owner, staff).
Per‑tenant performance dashboards and exports.

🔥 Advanced capabilities

AI‑powered fraud checks on payments, accounts, and routes.
Custom branding and theming per tenant.
Multi‑city, multi‑state routing and configuration.
Two‑factor authentication (2FA) for sensitive roles.
Chat moderation and sentiment hooks (optional).

📊 Analytics & reporting

On‑time vs delayed deliveries and driver performance.
Customer engagement, repeat orders, and retention.
Fraud and dispute tracking, chargeback metrics.
Revenue, payouts, and subscription health.
CSV/PDF export for each tenant or overall platform.

Architecture & project structure

Flutter mobile + web with Firebase and optional Node.js/Express backend.

delivery-service-app/
├─ lib/
│  ├─ authentication/          # Auth (login, signup, 2FA, sessions)
│  ├─ delivery/                # Orders, tracking, delivery logic
│  ├─ payments/                # Stripe, PayPal, Apple/Google Pay
│  ├─ chat/                    # Live chat & in-app messages
│  ├─ ratings/                 # Reviews & ratings flows
│  ├─ admin/                   # Admin dashboard (mobile & web)
│  ├─ tenants/                 # Multi-tenant config & branding
│  ├─ fraud_detection/         # AI fraud & risk checks
│  ├─ notifications/           # Push notifications (FCM)
│  ├─ analytics/               # Reports & exports
│  └─ utils/                   # Helpers (dates, formatting, validation)
└─ functions/                  # Optional Cloud Functions / Node.js backend

This structure can be further split into independent Flutter packages per domain if you prefer a package‑oriented architecture.

Tech stack

Battle‑tested technologies for real‑time delivery and multi‑tenant operations.

Layer	Technology
Frontend	Flutter (Dart) for mobile apps and Flutter Web for admin.
Backend	Firebase Auth, Firestore, Storage, Cloud Functions; optional Node.js/Express.
Maps	Google Maps Platform (autocomplete, tracking, navigation).
Payments	Stripe, PayPal, Apple Pay, Google Pay.
Messaging	Firebase Cloud Messaging (FCM), in‑app chat services.
AI / ML	Fraud detection and sentiment analysis via external AI services.

Getting started (developer)

Standard Flutter + Firebase setup to get Errand Mates running locally.

# Clone the repo
git clone https://github.com/YOUR_GITHUB_USERNAME/delivery-service-app.git
cd delivery-service-app

# Install dependencies
flutter pub get

# Run the main app (mobile)
flutter run

Admin web dashboard

Run the admin experience in the browser:

flutter run -d chrome

You can split customer, driver, and admin into separate entrypoints or flavors depending on your deployment strategy.

Security & compliance

Two‑Factor Authentication (2FA) for high‑risk actions or roles.
AI‑assisted fraud detection on accounts, orders, and payments.
RBAC for admins, tenants, staff, drivers, and customers.
Secure storage and minimal retention for location data.
Strict Firestore rules for per‑tenant and per‑user isolation.

Interested in Errand Mates?

Share your delivery use case (single‑city, multi‑country, vertical‑specific, or franchise) and we’ll follow up with a tailored briefing and acquisition/licensing options.