Multi-Tenant · Utilities · AI-Powered

Utility Service App

A multi-tenant, AI-powered utility management platform for water, electricity, gas, cable, and internet providers — with modern billing, payments, outage reporting, and chatbots.

The Utility Service App gives providers a secure, configurable backend and customer-facing app to manage utility accounts, bills, and service incidents. Each tenant can white-label the experience with its own branding, coverage zones, and tariffs while sharing the same core platform and AI services.

Ideal buyers

City utilities, regional providers, energy startups, and gov-tech agencies.

Highlights

AI billing predictions, fraud detection, outage workflows, and AI chat support.

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Overview

What the Utility Service App does

The Utility Service App connects utility providers and customers through a unified, multi-tenant platform. Customers can sign in with modern auth methods, see their bills, schedule payments, and report issues like outages or leaks. Providers configure services, tariffs, coverage areas, and AI tools from an admin dashboard.

The business problem it solves

Many utility portals are legacy web apps with poor UX, limited automation, and no AI. This app offers a modern, mobile-first experience that reduces support volume, improves payment collection, and gives providers analytics and fraud insights — without building a new stack from scratch for every region.

Key features

Auth, billing, service management, and AI support in one platform.

🔐 Authentication & user management

Google & Apple sign-in for frictionless onboarding.
Phone authentication with OTP codes.
Email/password login with optional 2FA for extra security.
Role-based access: super admin, tenant admin, support, field tech, customer.
Per-tenant branding, domains, and coverage areas.

💳 Billing & payments

View open, upcoming, and historical bills per service.
Secure payment via Stripe & PayPal (extensible to other gateways).
AI-powered billing predictions to anticipate upcoming charges.
Automated payment reminders and due-date notifications.
Time-of-use tariff support and peak/off-peak hooks.

🛰 Service management & coverage

Map-based view of coverage zones and service availability.
Customers can report outages, leaks, or quality issues with photos & location.
Admins create and assign work orders to field crews.
Status tracking of issues from “Reported” → “In Progress” → “Resolved”.
Support for multiple services (water, power, gas, cable, internet).

🤖 AI chatbot & moderation

AI-powered customer support bot with billing and outage intents.
Automatic tagging of conversations (billing, support, complaints, outages).
Spam filtering and AI-based auto-warnings for abusive behavior.
Optional escalation to human agents with context transfer.
Conversation history linked to user accounts and tickets.

Architecture & project structure

Multi-tenant Flutter app with Firebase and AI add-ons.

utility-service-app/
├─ lib/
│  ├─ auth/                     # Login, signup, 2FA, sessions
│  ├─ tenants/                  # Tenant config, branding, coverage
│  ├─ billing/                  # Bills, invoices, tariffs, predictions
│  ├─ payments/                 # Stripe/PayPal integrations & receipts
│  ├─ services/                 # Utility services (water, power, gas, cable)
│  ├─ outages/                  # Outage & issue reporting, work orders
│  ├─ chatbot/                  # AI support bot & moderation
│  ├─ notifications/            # Push notifications & alerts
│  ├─ analytics/                # Usage, billing, fraud & performance analytics
│  └─ shared/                   # UI kit, theme, models, utilities
└─ functions/                   # Optional Cloud Functions / server logic

This can be further split into standalone Flutter packages per domain to match a package-oriented architecture if needed.

Tech stack

Modern, cloud-native stack for utilities and gov-tech deployments.

Layer	Technology
Frontend	Flutter (Dart) mobile app, optional Flutter Web for admin.
Backend	Firebase Auth, Firestore, Storage, Cloud Functions.
Payments	Stripe & PayPal for secure billing and payouts.
Maps	Google Maps Platform for coverage and issue locations.
AI / ML	Billing prediction, fraud detection, and NLP chatbot models.

Getting started (developer)

Spin up the Utility Service App locally with a standard Flutter + Firebase setup.

# Clone the repo
git clone https://github.com/YOUR_ORG/utility-service-app.git
cd utility-service-app

# Install dependencies
flutter pub get

# Run the app
flutter run

Security & compliance

Role-based access control (RBAC) for admins, staff, and end users.
Optional 2FA for high-privilege accounts.
AI-based fraud detection and anomaly alerts.
Strict Firestore rules with tenant isolation.
Encrypted traffic (HTTPS) and configurable data retention.

Interested in the Utility Service App?

Tell us about your utility or gov-tech use case and we’ll follow up with a tailored briefing, technical docs, and licensing options.